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General website terms of use


CROATIA EXPRES Travel Agency d.o.o. acknowledges and appreciates your right to confidentiality of data and obligates to protect the security of data collected through

The Agency collects, processes and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations. Data will not be passed on to third parties or exported to third countries, except in the case of the need for realization of contracted services (e.g. accommodation, airline, carrier, insurance).

We will consider that further use of represents your acceptance of all the conditions described below.


Your personal data is collected and used only on the basis of the data you have voluntarily provided to the Agency using

Collected personal data is kept in electronic form and all appropriate technical and organizational measures are applied to prevent personal data violations. Received emails with your personal data will be used by the Agency solely for the purpose of meeting your requirements.


When booking accommodation, travel or other services of the Agency, you will need the personal data of the adult user – reservation holder (e.g. name, address, contact telephone number, etc.) and personal data of other users (e.g. name, date of birth). Only the necessary data for the realization of the service will be available to the partners in order to realize e.g. accommodation, transportation, insurance and travel companions.

Payment details (e.g. bank card number, expiration date) are specifically protected and will be available to banks or card holders only for payment authorization.


Cookies allow the Agency to collect statistical data of user’s behavior at (e.g. on which website parts users stay the longest and the shortest), which internet browser is being used (e.g. Internet Explorer, Opera, Safari, Google Chrome, Firefox) and so on.

The cookies are a small set of data sent from the server to the user’s computer, and it serves as an anonymous identifier. Cookies are also used for easier navigation through the websites (e.g. you do not have to re-enter your registration data each time). Cookies are not used to access user’s data or to track user’s activity after leaving

The Agency reserves the right to use cookies at but every user may prohibit receiving cookies by editing / changing settings in their internet browser.

5. LINKS contains links to other websites (e.g. Facebook,, Deutsche Bahn, Zagreb Card). Accordingly, we would like to alert the users to take into account that the Agency can not be responsible for the privacy protection on the mentioned websites. Therefore, we encourage users to read the privacy policy of each website they access.


Contact information, such as your name and email address, is required in case you want to use promotional material services from the Agency. Promotional materials include information on services and special offers and newsletters.

You can disable the service at any time by activating the “Unsubscribe” link at the end of an e-mail or by sending an e-mail request for deleteing from the list of digital marketing on


The Agency takes all security measures to protect the user’s data during input and transfer of the data, its processing and storage. Access to data is limited and available to only those employees who are required to do business.

Input and transfer of personal data and credit card number data is protected by the 256-bit encryption SSL protocol provided by the WSpay™ system for online credit card authorization. Authorization and credit card payment is done by using the WSpay™ system for real-time authorization and billing.

Users have the right to request information about their personal data being processed by the Agency at any time, or to modify or delete them by submitting an application to


In the event of any changes to the Privacy Policy, the notice will be published on the homepage of the website with the aim of acquainting the users.

CROATIA EXPRES putnička agencija d.o.o.
Nikole Tesle 4
10000 Zagreb
Zagreb, 25.05.2018.